Return and Refund Policy
Return and Refund Policy
At jinyingxing, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We accept return requests within 30 days of delivery.
Items eligible for return must meet the following requirements:
Unused and in original condition
In original packaging
Free from damage, stains, or odors
Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Gift cards
Final Sale or clearance items
Personalized or custom-made products
Items that have been worn, washed, altered, or damaged after delivery
Damaged or Incorrect Items
If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please provide the following information:
Your order number
A brief description of the issue
Clear photos of the product and packaging
We will review your request and resolve the issue as soon as possible.
Return Process
To request a return, please email:
service@virtueyu.com
Please include your order number and the reason for the return in your email.
Our customer support team will provide return instructions once your request is approved.
Please do not send items back without contacting us first.
Return Shipping Costs
Unless the return is due to an error on our part (e.g., receiving an incorrect or damaged item), the customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
Refunds
We will notify you of the refund status after receiving and inspecting the returned item.
If the refund is approved, the funds will be returned to your original payment method.
The time it takes for the refund to appear in your account depends on your payment provider and typically takes 5–10 business days.
Exchanges
We do not currently offer direct exchanges.
If you need to exchange an item for a different size, color, or product, please return the eligible item and place a new order.
Order Cancellation
Orders may be cancelled within 12 hours of purchase. Once an order has entered the processing stage or has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding shipping or delivery, please feel free to contact us.
jinyingxing
Website: https://jinyingxing.com/
Email: service@virtueyu.com